James Carothers Shop FAQs

Shipping & Handling 

• The shipping time is estimated after your order has shipped out of our warehouse, not the time the order is placed. 
• Most orders will ship within 2-3 business days. Shipping and delivery dates are not guaranteed unless specified. 
• We do not ship on weekends and holidays, which may delay the processing and shipment of your order. 
• Pre-order sales do not have a guaranteed delivery date unless it is included in the product description. They do have an approximate ship date listed. 
• We are unable to guarantee the time of arrival for international orders, although in most cases your order will arrive within 2-4 weeks.
• International orders may require duty payments at the time your package arrives. We are not responsible for the additional costs incurred on these international orders.  

General Information

• Orders can only be placed through the webstore.  We do not accept orders over the phone or by mail or email.
• Merchandise is limited to the sizes, colors, and variants listed on our website.  If a size or variant does not appear online, it is currently unavailable.  Be sure to check back as items may be restocked and available for purchase at a later date.
• If the item you ordered runs out of stock after your order has been placed, we will contact you via the email provided in your order to exchange the item for another item of equal value.  If we do not receive a response within 10 business days we reserve the right to refund your order in full.
• Customers have up to a maximum of 60 days from the date of shipment to claim their package as lost in order to receive any compensation regarding their order.

Returns

• No returns unless product is damaged upon arrival. If so, email info@jamescarothers.com to arrange return and replacement items.
• We are unable to accept exchanges.
• All digital music purchases are final and non-refundable under any circumstance.  If you have trouble accessing the music, please email info@jamescarothers.com. Include your order number.

Damaged, Incorrect, or Incomplete Orders

• If your order arrives damaged, incorrect, or incomplete please email info@jamescarothers.com and message us with your name and your order  number.  
• If damaged, please provide evidence of the damage in your message and we will provide a return label via email. Once the damaged item has arrived at our facility, we will provide a replacement provided the item is in stock. If not, we will provide another item of equal value or issue a refund.
• We will not be responsible for damages to merchandise once the item has been washed or worn or damage or loss that occurs after items arrive.

Additional Info

• If you have any additional questions that are not covered above, please email info@jamescarothers.com and we will be happy to assist you. If your question or concern is regarding an order you have recently placed, please provide the order number in your email.